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Overseas Pakistani Friends Helpline

Dear Friends

Every day I receive a lot of emails from the visiting friends seeking my help to resolve their issues. Most of the people are not aware of the fact that I myself am an ordinary overseas Pakistani and cannot do anything good for them.  I wish I could be of some help for them but in most of the cases I find myself unable to extend a helping hand. Now I have decided to post all those complaints here.

I shall try to forward all genuine complaints to Overseas Pakistanis Foundation and other concerned departments, where possible. I would also like to request visiting friends to help the complainants if possible by giving them a better advice and provide useful information if they have it.

Today I have received a message from an overseas Pakistani lady residing in Qatar, which I am posting here.

I am also posting the details of the law against land grabbing, along with all the contact details of Overseas Pakistanis Foundation officials.

OVERSEAS PAKISTANIS DIVISION, OLD PMI Building, Zero Point, Islamabad.

Law against Land Grabbing

The Gazette of Pakistan

EXTRAORDINARY

PUBLISHED BY AUTHORITY

(ISLAMABAD, THURSDAY, JULY 7, 2005)

PART – I

Acts, Ordinances, President’s Orders and Regulations
SENATE SECRETARIAT
Islamabad, the 6th July, 2005

The following Act of Majlis-e-Shoora (Parliament) received the assent of the President on 30th June, 2005, is hereby published for general information:-

ACT NO.XI OF 2005

An Act to curb the activities of the property grabbers

WHEREAS it is expedient to protect the lawful owners and occupiers of immovable properties from their illegal or forcible dispossession there from by the property grabbers;

It is hereby enacted as follows:-

1. Short title, extent and commencement

(1) This Act may be called the Illegal Dispossession Act, 2005 It extends to the whole of Pakistan. It shall come into force at once.

2. Definitions

In this Act, unless there is anything repugnant in the subject or context, “Court” means the Court of Session; “Code” means the Code of Criminal Procedure, 1898 (Act V of 1898); “occupier” means the person who is in lawful possession of a property; “owner” mean the person, who actually owns the property at the time of his dispossession, otherwise than through a process of law; and “Property” means immovable property.

3. Prevention of illegal possession of property, etc

(1) No one shall enter into or upon any property to dispossess, grab, control or occupy it without having any lawful authority to do so with the intention to dispossess, grab, control or occupy the property from owner or occupier of such property.Whoever contravenes the provisions of the sub-section (1) shall, without prejudice to any punishment to which he may be liable under any other law for the time being in force, be punishable with imprisonment which may extend to ten years and with fine and the victim of the offence shall also be compensated in accordance with the provision of section 544 A of the Code.

4. Cognizance of offence

(1) Notwithstanding anything contained in the Code or any law for the time being in force, the contravention of section 3 shall be triable by the Court of Session on a complaint. (2) The offence under this Act shall be non-cognizable. (3) The Court at any stage of the proceedings may direct the police to arrest the accused.

5. Investigation and procedure

(1) Upon a complaint the Court may direct the officer-in-charge of police station to investigate and complete the investigation and forward the same within fifteen days to the Court. Provided the Court may extend the time within which such report is to be forwarded in case where good reasons are shown for not doing so within the time specified in this sub-section.

(2) On taking cognizance of a case, the Court shall proceed with the trial from day to day and shall decide the case within sixty days and for any delay, sufficient reasons shall be recorded.

(3) The Court shall not adjourn the trial for any purpose unless such adjournment is in its opinion, necessary in the interest of justice and no adjournment shall in any case be granted fro more than seven days.

6. Power to attach property

(1) If the Court is satisfied that none of the persons are in possession immediately before the commission of the offence, the Court may attach the property until final decision of the case. (2) In case of attachment, the methods of its management, safeguard against natural decay or deterioration shall be determined by the Court.

7. Eviction and mode of recovery as interim relief

(1) If during trial the Court is satisfied that a person is found prima facie to be not in lawful possession, the Court shall, as an interim relief direct him to put the owner or occupier, as the case may be, in possession.

(2) Where the person against whom any such order is passed under sub-section (1) fails to comply with the same, the Court shall, notwithstanding any other law for the time being in force, take such steps and pass such order as may be necessary to put the owner or occupier in possession.

(3) The Court may authorize any official or officer to take possession for securing compliance with its orders under sub-section (1). The person so authorized may use or cause to be used such force as may be necessary.

(4) If any person, authorized by the Court, under sub-section (3), requires police assistance in the exercise of his power under this Act, he may send a requisition to the officer-in-charge of a police station who shall on such requisition render such assistance as may be required.

(5) The failure of the officer-in-charge of police station to render assistance under sub-section (4) shall amount to misconduct for which the Court may direct departmental action against him.

8. Delivery of possession of property to owner, etc.

(1) On conclusion of trial, if the Court finds that an owner or occupier of the property was illegally dispossessed or property was grabbed in contravention of section 3, the Court may, at the time of passing order under sub-session.

(2) of that section, direct the accused or any person claiming through him for restoration of the possession of the property to the owner or, as the case may be, the occupier, if not already restored to him under section 7. (2) For the purpose of sub-section (1), the Court may, where it is required, direct the officer-in-charge of the police station for such assistance as may be required for restoration of the possession of the property to the owner or, as the case maybe, the occupier.

9. Application of Code.

(1) Unless otherwise provided in this Act, the provisions of the Code of Criminal Procedure, 1898 (V of 1898), shall apply to proceedings under this Act.
RAJA MUHAMMAD AMIN,
Acting Secretary

http://www.opf.org.pk/home/landgrabing.html

Email: opdivison@opf.gov.pk

Contact OPF

Shahrah-e-Jamhouriat, Sector G-5/2,
Post Box No. 1470, Islamabad (Pakistan).
U.A.N: 111-040-040

Postal Code # 44000

Phone # 051 – 9203267, 9048320

Fax # 051 – 9224335, 051 – 9211613

E-mail: info@opf.org.pk

Contact Officials

You may contact the Officers of OPF at the following address:

Overseas Pakistanis Foundation
G-5/2, Shahrah-e-Jamhuriat,
Islamabad.

Contact PersonDesignationExtensionTelephone (Direct)E-mail
MD’s SECRETARIAT

Syed Nayyar Hasnain Haider

Managing Director 9219119md@opf.org.pk
MUHAMMAD NASEEMPSO to MD2319224516 
ADMINISTRATION & PERSONNEL/MIS

HABIB-UR-REHMAN KHAN

Secretary OPF/BOG4059205122hur.khan@opf.org.pk
MUHAMMAD OMARGM (A&P)4099221061 
CH. SHAHZAD IQBALJD (Pers)2119224517 
TAHIR AHMED BUKHARIJD (Admin)2169207821 
MUHAMMAD ARSHAD ALIJD (MIS)2879206122arshad@opf.org.pk
SAGHER AHMEDDD (Admin)217  
IRFAN FAROOQLAW OFFICER215  
ADMIN SECTION 218 admin@opf.org.pk
PERSONNEL SECTION 222 personnel@opf.org.pk
HOUSING & WORKS DIVISION

F.K. SHERWANI

GM4289219125 
SYED SAMIR HAIDERJD2469221065 
KHALID IQBALJD3019208750 
SYED IQBAL SHAHJD2429219126 
MUBASHIR AHMED KHANJD   
HOUSING DIVISION 251 housing@opf.org.pk
WORKS SECTION 236 housing@opf.org.pk
FINANCE DIVISION

M. Y. BHUTTOR

Director4179210264myb@opf.org.pk
FAHEEM ATHARJD2629208288 
SYED KAMAL AHMEDJD2619207102 
FINANCE SECTION 265 finance@opf.org.pk
EDUCATION DIVISION

Brig (Retd) FAROGH ANJUM

Director /Officiating Secretary BOG4139213582 
JAMIL AFZAL CHEEMAGM4249210154 
Sh. ANJUM SHAHZADGM4199204663 
ABRAR AHMED AWANJD2839214508 
IFTIKHAR AHMEDJD 9222692 
EDUCATION DIVISION 248 education@opf.org.pk
WELFARE & SERVICES DIVISION

ISRAR KHAN JAMALI

Director4119219122 
M. BASHIR ABIDGM4259210154 
HUSSAIN ANWAR KHANJD2909219137 
HAFIZ M. SAEED KHALIDJD2089219123 
NARGIS NAQVIJD3029206784 
A. B. RUBINAJD3079220854 
WELFARE & SERVICES DIVISION 308 / 310 welfare@opf.org.pk
COMPLAINT CELL 294 complaints@opf.org.pk
FERC SECTION 289 ferc@opf.org.pk
Registration Section 292 regn@opf.org.pk
ERC Section 296 erc@opf.org.pk
OVERSEAS PAKISTANIS PENSION TRUST / INTERNAL AUDIT DIVISION

A. A. ASAD KHAN

Acting Executive Director4229206687pension@opf.org.pk
ABRAR-UN-NABI BAIGHead of Investment / Fund Manager2889216358 
Ch. JAMSHED AKHTARDD (IAD)213  
OPPT SECTION 279  
PUBLICITY & MARKETING CELL

K. M. MUSTAFA

JD3119221063yw@opf.org.pk
TANVEER HUSSAINAD2829224518 

Complaint Cell

Under the directive of Chief Executive in Pakistan, a Complaint Cell had been established in the Ministry of Labour, Manpower & OPs on 14th June, 2001 directing OPF to expeditiously process the complaints of overseas Pakistanis received through the Complaints Cell of the Ministry. Subsequently, a Complaint Cell has been established/reorganised in OPF (Welfare & Services Division) on 19-09-2003.

The cell deals with the following nature of complaints/grievances, which are usually received through Complaint Cell established in the Prime Minister’s Secretariat, Ministry of LM&OPs, Foreign Mission Abroad as well directly from the OPs:-

  • Property Disputes and Housing Societie
  • Family Disputes
  • Criminal Cases
  • Telephone connection/problems
  • Electricity connections/problems
  • Sui Gas connection/problems
  • Water connection
  • PIA/Other Airlines cases
  • Employments requests/recommendations
  • Financial Matters/Disputes
  • Bank related matters
  • Co-operative Societies/Taj Companys Claims
  • Advisory Services/General information
  • Any other nature of complaints

The above assignments have been divided (subject wise) into three main sections, which are handled by Assistant Directors under the guidance of Joint Director (Complaint Cell) and supervision of General Manager (Welfare & Services) being head of the Division.

Before the establishment of complaint cell, the above nature complaints were dealt by the Services Section, Welfare & Services Division, OPF, Islamabad. Since 1982, about 19,439 cases of above nature have been received, out of which 163,41 have been settled/action taken up to 31st January, 2007.

PROCEDURE/FOLLOW UP ACTIONS FOR EARLY RESOLUTION OF COMPLAINTS

  • 1. After examining the case in detail, the compliant received in OPF Head Office (Complaint Cell) is disposed off within 3/ 4 days positively. As per directions of Minister of State the complaint is acknowledged the same on the next day.
  • 2. All complaints related to various provinces received at OPF Head Office are forwarded to OPF Regional Offices (Regional Heads) nominated as focal points vide PM, Secretariat U.O No. 1(1)/2003-OP (CC) Part dated 08-11-2003, already circulated vide OPF Head Office Letter No. 3014/26/Com.Cell/01 dated 25th November, 2003. Whereas, the complaints relates to the accessible Districts to Head Office (i.e. Islamabad, Rawalpindi, Jhelum, Chakwal, Attock, Gujrat, Mandi Bahauddin, Sargodha, Mianwali, Layyah, Khushab, Bakhar, Faisalabad, Haripur, Abbottabad, Manshera, Batgram, Shangla,, Muzaffarabad, Bagh, Rawalakot, Suddontti) are dealt directly by the Complaint Cell at OPF Head Office.
  • 3. The Regional office take up the case with the concerned authorities/department (focal points) for their appropriate action with a copy to applicant and OPF Head Office (Complaint Cell) within 2/3 days after receipt of complaint.
  • 4. First written reminder is issued after two weeks from the date of issue of original letter. The second reminder is sent to concerned quarters accordingly.
  • 5. If no response is received from the concerned department even after two reminders, the Regional Heads are requested to either send an officer to concerned department or talk to higher authorities for the resolution of complaint. The similar procedure will be followed in the Head Office. Such an action is required for two reasons. There are possibilities that letter has not reached the concerned quarters. If not received, the same is sent on correct address.
  • 6. The outcome from the concerned quarter is conveyed directly to the applicants by the Regional Office under intimation to Head Office (Complaint Cell).
  • 7. Regional offices submit their progress report on the required proforma on monthly basis for perusal of competent authority.
  • 8. Where the complaint remains unresolved despite efforts made by the Regional offices the matter is referred to Head Office for immediate and appropriate action at a senior level.

Contactt address

Mr. Israr Khan Jamali

Director Welfare & Services
OPF Head Office,
Shahrah-e-Jamhuriat, G-5/2, Islamabad
Ph: 051 – 9219122

Click for online complaint submission to wafaqi Mohtasib 

252 thoughts on “Overseas Pakistani Friends Helpline”

  1. Any kind of help provie by opf or any direct contact to opf for checking a complainet i would like to be very hambled to you please for a kind information please help me i have a decised wife and 2 of her childs i would like to be very thankful to you for this act….
    or contact me about this at alir26641gmaildotcom

  2. Sir salaam
    Apsa jun logoon na complain keen ya help mage man dakh kar heraan rah gya or yaqeen nhn a raha ka pakistan man bi koi asa department ha jo es tarah work kar raha ha very good
    Mara naam mohammed nadeem
    Id number 3420134457769
    Man na 11/11/2014
    Token number 60101086685
    Pakistan embassy room man apna pasport jama karwaya
    Waha pa mohtram imran saheb na maray sath asay behave kya ka jasay pasport onki zate malkeat ha or man on sa khons raha hoon mare on sa bahas hoe or saheb misoof na bila waja ki inquary stand kar di ka apka pasport inquary ka baad jare ho ga
    Mujhay koi inquary number nhn dya mujh sa fee la li or tokrn number tak nhn abi tam aik mah sa zeada erasa guzatnay ka ba wajood show nhn ho raha janab aap plz dierector genrel pasport saheb sa request karan ka man na to choor hoon or na ishtahare jase bi wo inquare karna chahan kar lan or agar man pakistan ka citizrn hoon chek kar lan to mujhay mahar bani kar ka pasport esue karnay ka hikam sadar karan mujhynpakistan ana ha thanks

  3. Assalam o alaikum only my name is fake but i am living and earn in dubai for better future of my children and my country since 1972.In 1976 i purchase a plot in North karachi.leased on my name .My child and neighbour take care of it .Only 3 years back few gunda element grab my plot on the basis of fake CTC file made by Karachi development Authority. KDA supports a person HAJI NADEEM group who have criminal element and support of MQM, PPP,ST ,Aaman Commette every party says that this group is our donor(help in criminal activities by money and labours) .They are also control city courts internal department as nobody want to send a notice of courts to his house.SHO ,SP , DSP involved .A case registered against me nd my family because i fight back for my right .Established a proper case against the culprits. I want my land back as it is my child rights to have it.I recommend all pakistanis please never stop fights against these criminal and law enforcement agencies bastard do your work stop make money by selling someone future .If i lose case as you know corruption in Pakistan I do those work which I don’t want to do .If we lose Criminal will be in hell soon InshaAllah.

  4. Salaam,
    I am hoping you can help as I have exhausted all other possibilities. In early 2005 I purchased two plots next to each other in a Khanna East housing scheme from a person called Asad Zahoor. I was provided with jamambandi paperwork showing the land was in my and my brothers name. Subsequently until 2007 we paid additional monies to Hammad Hussein architecht for our share of developing the scheme i.e. boundary wall, road, meters etc.
    In late 2007 we were told that land mafia led by a reknown family had grabbed the land and the scheme was abandoned. We did not know who to approach but by 2008 we managed to retrieve paperwork from patwari office showing our name had been taken off the paperwork for the land and it had be sold onto other parties. In 2009 the scheme had disapeared and new plots emerged which have been sold on again.
    We did try a suomoto but this has resulted in nothing so please advise who we can approach to recover either the land or money. The money was our lifetime savings as we wanted to build a house for our family and now we have nothing.

    Your help would be most appreciated.
    Thanks

  5. Now you are in Court. So you have to face realities that in our courts it take inordinate time. As you claim you still have the legal rights over the property. Hence property is your’s. Now the matter is only of “nerves”. The alleged mafia knows well you are abroad and you can not property attend to court hearings and this Mafia would get frequent adjournments of the hearing. They are awaiting your nerves getting failed. At the end they will wish for a settlement viz some percentage of the value of the house and vacate it. It has become a normal routine. Do’t lose patience.

      1. Don’t get yourself involved on any lucrative help offers from any trust, company, free lawncer. Fight in the court. Fight yourself and watch each movement. After paying to the lawyer do not sleep.

  6. We have a house in DHA karachi and me and my family left Pakistan in 1990 then when i came back first time in 1994 there were some minister living in our home as there was also a loan which my parent took from bank and bank was looking for me so i thought would be better to sell the home and do settlement with bank and buy some property in dha phase 6 . But the land grabber were very strong and i found that it may was on rental as we used to give it on rent but my father died in 1993 and they had made some power documentation and claiming as an owner , DHA guys called me as they tried to sell the home and they say we will put hold on a property. Now what can i do and how much maximum time it will take as another of mine is fighting in court from last 3 years and it is still not settled yet please guide me a best way to get a justice in time

    1. Contact for urgent and proper solution of critical legal, government, property or any business related issues of Karachi and interior Sindh outside the COURT.

      Disputed or Qabza property matters are legally solved.

      write/email your problem or talk in person.
      business.and.legal.services@mail.com
      +923007032797

  7. Dear friends !
    I have a problem & want advise. Few year back I was in Pakistan for vacation.At that time I processed for my national ID card but my old yellow card was missing. I had an old photo copy of old card but Nadra office asked me to get a police complain filed so that they can process my new card.I done accordingly & got my ID card from NADRA.The problem was that my date of birth was changed.I don’t had time to stay there any more.Every time I renew my passport from Pakistan counsel general Jeddah.On my passports my date of birth was correct.Then last time I applied for digital passport & got my passport with correct birth date. But this time when I applied for new passport they refuse to renew because date of birth was not as on my old passport.Pakistan counsel general Jeddah asked me to go NADRA Office & get my date of birth corrected so I done accordingly.NADRA office charged me 469 Riyals for change.I paid my dues & proceed the formalities like photo,fingerprints ETC. they told me it will take 40 days I said OK. After 20 days they inform me that your application came back without any change.They said we will send it back again & Insha Allah it will be OK.But now again they told me that it is not possible here .You have to go Pakistan & get corrected there. But my problem is this that my passport is going to expire with in December this year.Befor I got it renew for six month on base of my IQAMA renew.Now I can not go to Pakistan because Hajj job.And I have also paid for my passport renew fee too.But can not renew because my ID card is not ready.I send my matric certificate plus my old digital passport copy but no luck.WHAT TO DO? Can some brother guide me & help me what to do? This is an Urgent request.Can my son follow my case in Pakistan?

    1. Jahangir sahib
      Try to seek help from Overseas Pakistanis Foundation;
      r. NAJEEB KHILJI Director General 425 +92-51-9204663
      0333-5111450
      Mr. IFTIKHAR AHMED Director 443 +92-51-9222692
      Mrs. LAEEQA AMBREEN Additional Director 282 +92-51-9206784
      0333-5256712
      Mr. MUHAMMAD ASHFAQ Additional Director 302 +92-51-9208187
      0333-5509028
      Mr. MUHAMMAD PERVAIZ DD (ERC) 290 +92-51-9208599
      0336-5133130 erc@opf.org.pk
      Mr. SHAKIL AHMED QURESHI AD (FERC/Regn.) 288-289 +92-51-9048288-289
      0332-5071493 regn@opf.org.pk, ferc@opf.org.pk
      WELFARE & SERVICES DIVISION Supdt. 310 welfare@opf.org.pk
      COMPLAINT CELL 305 complaints@opf.org.pk

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